Customer Care

Here at Victoria & Sterling, customer service is my number one priority. If you have any questions about an order, or a product, just contact me! Emails are typically responded to within 2 business days, holidays excluded.

RETURNS

If you're unsatisfied with your order for any reason, we are happy to exchange it for you. Please note that exchanges are not accepted on personalized items, items made to order, or earrings. Anything personalized is final sale.

While we do not offer refunds, we are happy to find something suitable for you. Items must be returned within 30 days of the date the order was shipped, in its original packaging.